Refund requests can be submitted from the Revenue Transactions section of your SpurrOpen portal.

Steps to access

1. Open the relevant portal.
2. Select Reports, then select Revenue Transactions.
3. Search for the transaction using information such as the order ID, payer name, product, or payment date.
4. Select the arrow beside the transaction to expand its details.
5. Select the Order ID to open the Order Details page.
6. Scroll to the Payment Info section and expand the payment details.
7. Select Request Refund.
8. Enter the reason for the refund, then select Request Refund to submit it.

What happens next?

After the refund request is submitted, allow 5–10 business days for it to be processed and reflected the amount to be reflected in the customer’s account.

Note: Platform fees are non-refundable unless otherwise agreed to or specified in writing by SpurrOpen.